Privacy Policy

Handling your personal details


As someone interested in HELVETAS, a customer, a donor or subscriber to our E-News, you give us your personal details by Internet, post or telephone. We then enter these details into our internal, self-managed address database in order to process your donation or your request for information. Protecting your personal details is of the utmost importance to us and it is therefore of concern to everyone who works at Helvetas, paid staff, trustees and volunteers alike. HELVETAS does not do any business with addresses, does not hire out, sell or exchange any personal details, and complies with applicable data protection guidelines.

Right to information

If you have any questions about Helvetas’ data management systems or about the data about you that they contain, or if you wish to change or cancel your contact details, please contact the Helvetas donor service directly on +49 (0)228 9265013 or send an email to

Online donations

We process payment of your online donation using Six Multipay’s online donation solutions.

Declaration on data protection

This website uses Universal Analytics, a web analysis service from Google Inc. (“Google”). Universal Analytics uses what are known as “cookies” to enable analysis of how the website is used. The data the cookies generate about your visits to this website is generally transmitted to, and saved on, a Google server in the United States.

However, if IP anonymization is activated, as on this website, your IP address is abbreviated within a Member State of the European Union or in other countries that are party to the agreement on the European Economic Area, meaning that your IP address can no longer be geolocated. Only in exceptional circumstances will your entire IP address be transmitted to, and stored on, a Google server in the US.

IP anonymization has been activated for this website. The owner of this website has authorised Google to use this data to evaluate your use of this website, to compile reports on your activity on this website and to provide Internet-use-related services to the website owner. The IP address communicated by your browser while using Universal Analytics will not be stored with other Google data. You can prevent cookies from being saved by setting specific options on your browser software; we should nevertheless advise you that you may not be able to fully enjoy all of the website’s functionalities. Since cookies are not the only method of procuring user data, however, erasing the latter will not entirely prevent data collection by the measurement protocol. You can prevent Google from recording the cookie-generated data about how you use the website (including your IP address), and Google’s analysis of such data, by clicking on the following link to download and install the browser add-on:

You can prevent your activities from being analysed by Google Analytics by clicking on the following link. This will install an opt-out cookie that will stop your data from being recorded on your next visit to this website:
deactivate Google Analytics

You will find more details about the terms of service and data protection at or at

Our website uses a Google Analytics technique for recording IP addresses, but the addresses are anonymized to protect visitors’ privacy. (“gat._anonymizeIp();”.

Demographic details and areas of interest
This website uses cookies to collect information about visitor demographics and interests. The user gives prior authorisation to Google Services to use any data that is collected.

Using Google Adwords conversion tracking

We use the online advertising service “Google AdWords” and conversion tracking within the scope of Google AdWords. Google Conversion Tracking is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

If you click an advertisement run by Google, a cookie for the conversion tracking is saved on your computer. These cookies have a limited validity, do not contain any personal data and thus do not help in personal identification.

If you visit specific webpages of our website and the cookie has not yet expired, Google and we can identify that you have clicked on the advertisement and were forwarded to this page.

Every Google AdWords customer receives a different cookie. Thus, there is no option that cookies can be tracked via the websites of AdWords customers.

The information that is obtained with the help of the conversion cookie helps to generate conversion statistics for AdWords customers, who have decided on conversion tracking. Here, the customers find out about the total number of users who have clicked on their advertisement and were forwarded to a site provided with a conversion tracking tag. You however do not receive any information which can be used to identify users personally.

If you do not wish to take part in the tracking, you can disagree to this use by not installing the cookies through a corresponding setting of your browser software (deactivation option). You are then not included in the conversion tracking statistics. For additional information as well as for the data protection declaration, please visit:

Data protection declaration
for the use of Google +1

You can share information worldwide with the Google +1 button. Via the Google +1 button you and others can receive personalized content from Google and our partners. Google stores the information that you provided them for your +1 content along with information about the website you were viewing when you clicked the +1 button. Your +1s can appear to others as a notice together with your profile name and photo in Google services, such as in search results or on your Google profile, or elsewhere on websites and advertisements on the internet.

Google stores information about your +1 activities to improve Google services for you and other users. In order to use the Google +1 button, you need a public Google profile visible to the world, which at least includes the name chosen for your profile. This name will be used across all Google services. In some cases it may replace another name you have used when sharing content from your Google account. Google may display your Google profile to others who have your email address or other identifying information.

Data protection declaration for the use of Facebook plugins (‘like’ button)

Plugins from the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are integrated into our website. The Facebook plugins on our website are identifiable by the Facebook logo or the ‘like’ button. Here you can find an overview of Facebook plugins:

When you visit our website a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives notification that you with your IP address have visited our website. If you click the Facebook ‘like’ button while you are logged into your Facebook account, you can link contents of our website to your Facebook profile. Thereby Facebook can assign the visit to our website to your user account. Please note that we as website owners receive no notification of the content of the data transferred and their use from Facebook. Further information on the data protection declaration from Facebook can be found here

If you do not want Facebook to record your visit to Elephantlogic in your Facebook account, you must log out of Facebook before you visit our website.

Additionally, most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: 

(a) (Chrome); 

(b) (Firefox); 

(c) (Opera); 

(d) (Internet Explorer); 

(e) (Safari); and 

(f) (Edge). 

Blocking all cookies will have a negative impact upon the usability of many websites. 

If you block cookies, you will not be able to use all the features on our website. 

10.5. Facebook fan page

You can disclose personal data on the Facebook fan page of Helvetas. In accordance with the Facebook terms of use, which every user agrees to when creating a Facebook profile, Helvetas can identify the subscribers and fans of the Helvetas Facebook profile as well as view their profiles and further shared information.

On our Facebook fan page, we process the personal data of users such that we are able to offer them and other visitors an up-to-date information and interaction platform. You do not have to be a member of Facebook in order to view the content.

The European Court of Justice (ECJ) decided in its ruling dated 5 June 2018 that the operator of a Facebook page is responsible together with Facebook for the processing of personal data. We have therefore entered into the agreement Page Controller Addendum with Facebook. You can find this here.

We are aware that Facebook processes the data of users for the following purposes: Facebook uses cookies to store and further process information. These cookies are stored on the various end devices of users. Provided a user has a Facebook profile and is logged in to it, the storage and analysis will also occur across devices. The Facebook data privacy policy contains more information on data processing.

As the operator of the website and the Facebook fan page, we are unable to rule out the transmission and further processing of personal user data in third countries, such as the USA, as well as the associated potential risks for the users.

Facebook Inc., the US parent company of Facebook Ireland Ltd., is certified under the EU-US Privacy Shield and thus commits to adhere to European data protection standards. Further information on the Privacy Shield status of Facebook is available here.

The "insights" of the Facebook page enables us to view statistical data in various categories on an anonymous basis. These statistics are generated and provided by Facebook. As the operator of the website, we have no influence on the generation and representation of these statistics. We cannot suspend this function nor prevent the generation and processing of data. With respect to our Facebook page, we are provided with the following data by Facebook for a selectable period as well as for the categories fans, subscribers, persons reached and interacting persons: total number of page visits, "Like" information, page activity, post interaction, reach, video views, post reach, comments, shared content, replies, proportion of men and women, origin related to country and city, language, clicks on the route planner, clicks on telephone numbers. Such data are likewise provided with respect to the Facebook groups linked with our Facebook page. The ongoing development of Facebook results in changes to the availability and preparation of the data. We therefore refer to the data privacy policy of Facebook for more details in this connection. More information about the insights is available here.

We can use these data to make our posts and activities on our Facebook page more attractive to users. For instance, we use the distributions by age and gender to adjust our language accordingly and the preferred visiting times of users to optimise when we publish our posts. Information about the type of end devices used by visitors helps us to adapt the posts visually.

Since only Facebook has full access to the user data, we recommend contacting Facebook directly if you would like further information or have other questions about your rights as a user (for example, right to deletion). Should you require assistance or have any other questions, please contact us via the address provided.

11. Amendments to this Data Privacy Policy

We reserve the right to revise, change or otherwise amend this Data Privacy Policy at any time. The respectively updated version published on our website applies. In the event that we make changes, we will publish these immediately on our website. Your visit to our website is deemed to be agreement with this Data Privacy Policy. Insofar as the Data Privacy Policy is part of an agreement with you, we will inform you by email or via another appropriate channel about an update or amendment.

12. Responsibility

Responsible for this Data Privacy Policy:

HELVETAS Swiss Intercooperation
Weinbergstrasse 22a
8021 Zurich, Switzerland